5 Best knowledge base software for your SaaS - 2023

In this article, we'll discuss the best knowledge base software options available and how they can help your business thrive. But before that let's learn what a knowledge base is!

What is a knowledge base?

A knowledge base is a collection of organized information that is easily accessible to users. It can be a valuable tool for businesses of all sizes, as it can help to improve customer satisfaction, reduce the workload of customer support teams, and improve the overall efficiency of an organization.

5 Best knowledge base software options:

Helpjuice

Helpjuice is a cloud-based knowledge base software designed to be user-friendly and flexible. It offers a range of features, including customizable templates, search functionality, and integration with other tools such as Zendesk and Slack. Helpjuice offers a free plan, as well as paid plans starting at $50 per month.

Pros:

• User-friendly and flexible

• Range of features

• Free plan available

Cons:

• Limited customization options on the free plan

Zendesk Guide

Zendesk Guide is a knowledge base software that is designed to be integrated with the Zendesk customer support platform. It offers a range of features, including customizable templates, search functionality, and the ability to create and manage multiple knowledge bases. Zendesk Guide is available as part of the Zendesk Suite, with pricing starting at $5 per agent per month.

Pros

• Integrated with the Zendesk customer support platform

• Range of features

• Affordable pricing

Cons

• Limited customization options on the lower-tier plans

Freshdesk

Freshdesk is a customer support platform that includes a knowledge base feature. It offers a range of features, including customizable templates, search functionality, and the ability to create and manage multiple knowledge bases. Freshdesk offers a free plan, as well as paid plans starting at $15 per month.

Pros

• Part of a comprehensive customer support platform

• Range of features

• Free plan available

Cons

• Limited customization options on the lower-tier plans

ProProfs Knowledge Base

ProProfs Knowledge Base is a cloud-based knowledge base software designed to be user-friendly and flexible. It offers a range of features, including customizable templates, search functionality, and the ability to create and manage multiple knowledge bases. ProProfs Knowledge Base offers a free plan, as well as paid plans starting at $39 per month.

Pros

• User-friendly and flexible

• Range of features

• Free plan available

Cons

• Limited customization options

Intellum

Intellum is another amazing knowledge based software that gives you everything that you will ever need, to educate your clients, employees, and partners about what you sell.

The platform is designed to cater to the needs of every industry including, Technology, Manufacturing, Financial Services, Retail, and Healthcare.

Pros

• Customization of designs

• Categorization

• Search through text

Cons

• For customer support one can only depend on emails, many of us like to connect through phone calls for prompt responses.

In all, a knowledge based software has become vital over years for providing exceptional support. No software is completely alike however it is essential for you to identify what exactly your company needs to provide the users the best experience.

So, this was a list for best knowledge base software that we found useful. Let us know what should be added according to you.